Terms of Service

1. Acceptance of Terms

By accessing or using the website, courses, and services offered by FirmeSteps Floristry ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our services.

2. Eligibility

You must be at least 18 years old to create an account and enroll in courses. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

3. Account Registration and Security

To access certain features, you must register for an account. You agree to provide accurate information and maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your account.

4. Payments and Refunds

Course fees are due upon enrollment. All payments are non-refundable except in cases of documented service failure or at our sole discretion. Refunds, if issued, are processed within 14 business days.

5. Course Access and Content

Upon enrollment, you receive a limited, non-exclusive, non-transferable license to access course materials for personal learning. Courses may be updated or discontinued at any time. You may not download, copy, or distribute content without prior written permission.

6. User Conduct

You agree not to misuse our services, including but not limited to posting harmful content, violating intellectual property rights, or engaging in fraudulent activity. We reserve the right to suspend or terminate accounts that violate these terms.

7. Intellectual Property

All course content, website design, trademarks, and materials are the exclusive property of FirmeSteps Floristry. You may not use our branding or content for commercial purposes without authorization.

8. Disclaimers

Our courses are provided for educational purposes only. We make no guarantees regarding career outcomes, income potential, or specific results. All services are provided "as is" without warranties of any kind.

9. Limitation of Liability

In no event shall FirmeSteps Floristry be liable for indirect, incidental, or consequential damages arising from use of our services. Our total liability shall not exceed the amount paid by you for the specific course in question.

10. Changes to Terms

We may modify these Terms of Service at any time. Continued use of the services after changes are posted constitutes acceptance of the updated terms.